FAQ – Frequently asked questions

What are the limits of the free trial?

The only limit of the Acollab free trial is time and is for 5 users. During the 30-day free trial, you will have access to all the platform’s features, allowing you to use it in real conditions.

Who can use Acollab?

Everyone, including people with basic computer skills. Any teams working in SMEs, MidCaps or large groups, associations, local authorities, any working groups of individuals …

Today, in many cases, we are called upon to work as a team, in a company or in another context such as an association, a club or a work group; being able to centralize messages, events, files is a need that we have to deal with every day in many different situations. Acollab is the solution to make it easier for you to manage your team or group

How to install Acollab?

No computer, tablet or telephone installation is required. You access Acollab from your Internet browser (Internet Explorer, Chrome, Firefox, Safari).

All you need is an internet connection to access all your data stored in Acollab from any terminal.

You just have to create an account very simply in one minute!

Where is my data hosted?

Acollab is an application that is hosted by OVH company in a data center located in France under French regulations. The data is secured on a dedicated server specific to Acollab and our company Akelio.

What is a collaborative workspace?

Acollab is a collaborative platform that allows you to create as many collaborative workspaces (or projects) as you wish.

A workspace can be created for each of your teams or work groups, or for each of your projects, or for each of your customers.

In a workspace you define the permissions for each user, then you set up the applications you want to use (files, messages, projects, agenda, wiki, forum, survey, task monitoring…).

A collaborative workspace is therefore an online virtual space dedicated to a group of people with different tools to make teamwork easier (communication, information sharing and member coordination).

It is also a great traceability tool so that everyone can follow the progress of projects.

Can I easily authorize a customer or partner to have access to my Acollab collaborative workspaces?

Acollab is a multi-partner collaborative extranet. It was designed from the beginning to make it easier to work with people outside your company or organization. You define permissions at the level of each collaborative workspace and for each application of this space.

For example, you can authorize your customer to have access to a workspace and only to Message and File applications, but not to other applications.

Many companies use Acollab to create workspaces for exchanges with their customers by creating a workspace dedicated to each customer project. All project information is centralized, and the numerous e-mail notifications allow you to know instantly when a customer makes a comment or submits a file, for example. Same goes for the customer.

Can I easily give a customer or partner access to my Acollab workspaces?

Acollab is a multi-partner collaborative extranet. Acollab was designed from the beginning to make it easier to work with people outside your company or organization. You define access permissions at the level of each workspace and for each application of this workspace.

For example, you can give your customer access to a workspace and only to messages and files applications but not to other applications.

Many companies use Acollab to create workspaces for exchanges with their customers by creating a workspace dedicated to each customer project. All project informations are centralized, and the numerous e-mail notifications allow you to know instantly when a customer makes a comment or submit a file, for example. Same goes for the customer.

By subscribing to the solution, will I have access to personalized support to answer my questions and assist me on my project?

You can contact us for all types of questions (commercial, technical, about features…), we will answer them and assist you in your projects if necessary.

I have lost my Acollab password. How can I proceed?

On your Acollab login page, you can click on the link “Forget password?” You will then be asked to type in your email address and an email will be sent to you to reset your password.